Maximize member satisfaction.

Give your members something to write home about.

Give your members something to write home about.

Platform plus.

Leading edge technology, paired with full service or à la carte consulting, administration, and pharmacy benefit management solutions.

Build a better benefit plan.

Drawbridge for Plan Sponsors
Drawbridge Platform
Everything you need to manage your benefit plan.

Designed to foster deeper connections between plan sponsors, members, and their healthcare providers through a unique blend of digital innovation and personalized service, Drawbridge enhances transparency, increases member engagement, and promotes better-informed decision making.

Drawbridge enables plan sponsors to:

  • Enhance engagement. Real-time benefits balance, online clinical consultations, integrated pharmacy, and other powerful tools drive member satisfaction.
  • Connect, securely. Direct upload of contribution information, download of statements and reports, and regular, two-way communication.
  • Simplify governance. Your important plan documents securely stored in one place, with powerful search and sort, retention alerts, and full audit trail.
  • Pay direct. Seamless point-of-sale claims submission and adjudication for a wide range of healthcare services.
  • Make data-driven decisions. Data points, trends, and anomalies become actionable insights, enabling intelligent, forward-looking decisions.

From turnkey to heavily customized, every implementation is unique. Our flexible, modular architecture enables you to leverage only the platform elements you require.

Third-Party Administration and Claims Adjudication
Let us do the heavy lifting.

We offer a wide variety of pension and benefit plan administration services in any number of configurations. Our team of administration experts can perform the full range of required administration functions on your behalf, or we can support your in-house administration team with tools and technology, training and education, and overflow staffing.

Our administration services include:

  • Member and employer database management
  • Contribution recording, balancing, and delinquency management
  • Eligibility determination (including hour bank/dollar bank)
  • Member service with multi-lingual call centre
  • Adjudication and payment of benefit claims
  • Processing of life events (retirement, termination, death, marriage breakdown)
  • Fund accounting and financial reporting
  • Trustee meeting management
Pensions and Benefits Consulting
Measure twice, cut once.

Exceptional benefits consulting is rare. It involves a unique balance of creativity and rigour, efficiency and attention to detail. Our team of actuaries, CFA Charterholders, licensed insurance specialists, and experienced analysts provides solutions tailormade to the specific needs of your pension or benefit program.

Our consulting services include:

  • Plan design and governance
  • Asset liability modelling
  • Actuarial valuations
  • Stress testing and tracking
  • Insurance proposal and renewal analysis and negotiation
  • Experience studies, costings, projections, and complex calculations (e.g. reciprocal transfers, marriage breakdowns)
  • Policy development and assistance with legislative compliance
  • Investment manager search, selection, and performance measurement
  • Member communications and information sessions
Disability Management​
Mitigate the human and financial costs of disability.

We help clients minimize lost time by employing a strategy of early intervention and employee advocacy administered within a consistent framework of established best practices. Beyond enhancing recoveries, our approach fosters trust among employees through respect for claimants, case management consistency, and strict adherence to the protection of personal health information.

Our multidisciplinary team of clinicians, therapists, and case managers focus on efficient, accurate diagnosis of illness or injury, quick and effective treatment, and prompt recovery and return to work. With a wide range of integrative disability management and rehabilitation solutions, we work with plan sponsors on either a per-member-per-month or as-needed basis.

Our disability management services include:

  • Short- and long-term disability adjudication
  • Disability care management
  • WSIB claims coordination
  • Return to work coordination
  • Independent medical and functional abilities evaluations
  • Ergonomic and worksite demands analysis
  • Vocational rehabilitation
  • Data analysis and integrative reporting
Drawbridge Platform
Everything you need to manage your benefit plan.

Designed to foster deeper connections between plan sponsors, members, and their healthcare providers through a unique blend of digital innovation and personalized service, Drawbridge enhances transparency, increases member engagement, and promotes better-informed decision making.

Drawbridge enables plan sponsors to:

  • Enhance engagement. Real-time benefits balance, online clinical consultations, integrated pharmacy, and other powerful tools drive member satisfaction.
  • Connect, securely. Direct upload of contribution information, download of statements and reports, and regular, two-way communication.
  • Simplify governance. Your important plan documents securely stored in one place, with powerful search and sort, retention alerts, and full audit trail.
  • Pay direct. Seamless point-of-sale claims submission and adjudication for a wide range of healthcare services.
  • Make data-driven decisions. Data points, trends, and anomalies become actionable insights, enabling intelligent, forward-looking decisions.

From turnkey to heavily customized, every implementation is unique. Our flexible, modular architecture enables you to leverage only the platform elements you require.

Pensions and Benefits Consulting
Measure twice, cut once.

Exceptional benefits consulting is rare. It involves a unique balance of creativity and rigour, efficiency and attention to detail. Our team of actuaries, CFA Charterholders, licensed insurance specialists, and experienced analysts provides solutions tailormade to the specific needs of your pension or benefit program.

Our consulting services include:

  • Plan design and governance
  • Asset liability modelling
  • Actuarial valuations
  • Stress testing and tracking
  • Insurance proposal and renewal analysis and negotiation
  • Experience studies, costings, projections, and complex calculations (e.g. reciprocal transfers, marriage breakdowns)
  • Policy development and assistance with legislative compliance
  • Investment manager search, selection, and performance measurement
  • Member communications and information sessions
Third-Party Administration and Claims Adjudication
Let us do the heavy lifting.

We offer a wide variety of pension and benefit plan administration services in any number of configurations. Our team of administration experts can perform the full range of required administration functions on your behalf, or we can support your in-house administration team with tools and technology, training and education, and overflow staffing.

Our administration services include:

  • Member and employer database management
  • Contribution recording, balancing, and delinquency management
  • Eligibility determination (including hour bank/dollar bank)
  • Member service with multi-lingual call centre
  • Adjudication and payment of benefit claims
  • Processing of life events (retirement, termination, death, marriage breakdown)
  • Fund accounting and financial reporting
  • Trustee meeting management
Disability Management​
Mitigate the human and financial costs of disability.

We help clients minimize lost time by employing a strategy of early intervention and employee advocacy administered within a consistent framework of established best practices. Beyond enhancing recoveries, our approach fosters trust among employees through respect for claimants, case management consistency, and strict adherence to the protection of personal health information.

Our multidisciplinary team of clinicians, therapists, and case managers focus on efficient, accurate diagnosis of illness or injury, quick and effective treatment, and prompt recovery and return to work. With a wide range of integrative disability management and rehabilitation solutions, we work with plan sponsors on either a per-member-per-month or as-needed basis.

Our disability management services include:

  • Short- and long-term disability adjudication
  • Disability care management
  • WSIB claims coordination
  • Return to work coordination
  • Independent medical and functional abilities evaluations
  • Ergonomic and worksite demands analysis
  • Vocational rehabilitation
  • Data analysis and integrative reporting
Drawbridge Platform
Everything you need to manage your benefit plan.

Designed to foster deeper connections between plan sponsors, members, and their healthcare providers through a unique blend of digital innovation and personalized service, Drawbridge enhances transparency, increases member engagement, and promotes better-informed decision making.

Drawbridge enables plan sponsors to:

  • Enhance engagement. Real-time benefits balance, online clinical consultations, integrated pharmacy, and other powerful tools drive member satisfaction.
  • Connect, securely. Direct upload of contribution information, download of statements and reports, and regular, two-way communication.
  • Simplify governance. Your important plan documents securely stored in one place, with powerful search and sort, retention alerts, and full audit trail.
  • Pay direct. Seamless point-of-sale claims submission and adjudication for a wide range of healthcare services.
  • Make data-driven decisions. Data points, trends, and anomalies become actionable insights, enabling intelligent, forward-looking decisions.

 

From turnkey to heavily customized, every implementation is unique. Our flexible, modular architecture enables you to leverage only the platform elements you require.

Pensions and Benefits Consulting
Measure twice, cut once.

Exceptional benefits consulting is rare. It involves a unique balance of creativity and rigour, efficiency and attention to detail. Our team of actuaries, CFA Charterholders, licensed insurance specialists, and experienced analysts provides solutions tailormade to the specific needs of your pension or benefit program.

Our consulting services include:

  • Plan design and governance
  • Asset liability modelling
  • Actuarial valuations
  • Stress testing and tracking
  • Insurance proposal and renewal analysis and negotiation
  • Experience studies, costings, projections, and complex calculations (e.g. reciprocal transfers, marriage breakdowns)
  • Policy development and assistance with legislative compliance
  • Investment manager search, selection, and performance measurement
  • Member communications and information sessions
Third-Party Administration and Claims Adjudication
Let us do the heavy lifting.

We offer a wide variety of pension and benefit plan administration services in any number of configurations. Our team of administration experts can perform the full range of required administration functions on your behalf, or we can support your in-house administration team with tools and technology, training and education, and overflow staffing.

Our administration services include:

  • Member and employer database management
  • Contribution recording, balancing, and delinquency management
  • Eligibility determination (including hour bank/dollar bank)
  • Member service with multi-lingual call centre
  • Adjudication and payment of benefit claims
  • Processing of life events (retirement, termination, death, marriage breakdown)
  • Fund accounting and financial reporting
  • Trustee meeting management
Disability Management​
Mitigate the human and financial costs of disability.

We help clients minimize lost time by employing a strategy of early intervention and employee advocacy administered within a consistent framework of established best practices. Beyond enhancing recoveries, our approach fosters trust among employees through respect for claimants, case management consistency, and strict adherence to the protection of personal health information.

Our multidisciplinary team of clinicians, therapists, and case managers focus on efficient, accurate diagnosis of illness or injury, quick and effective treatment, and prompt recovery and return to work. With a wide range of integrative disability management and rehabilitation solutions, we work with plan sponsors on either a per-member-per-month or as-needed basis.

Our disability management services include:

  • Short- and long-term disability adjudication
  • Disability care management
  • WSIB claims coordination
  • Return to work coordination
  • Independent medical and functional abilities evaluations
  • Ergonomic and worksite demands analysis
  • Vocational rehabilitation
  • Data analysis and integrative reporting